Refund Policy

Our Commitment to Your Satisfaction

At AI Social 360, operated by NettulzTech, we stand behind the quality of our service. We want you to be completely satisfied with your purchase. This Refund Policy explains our 30-day money-back guarantee and how refunds are processed for our digital SaaS products.

1. Eligibility for Refunds

1.1 Qualifying Purchases

Refunds are available for the following products within 30 days of purchase:

• Lite Plan - $19 one-time payment
• Starter Plan - $47 one-time payment
• Pro Plan - $97 one-time payment (+ $29/month recurring)
• Agency Plan - $297 one-time payment (+ $79/month recurring)
• DFY Pack - $1,999 one-time payment

1.2 Time Period

Refund requests must be submitted within 30 calendar days from the date of your original purchase. After 30 days, we cannot guarantee a refund, though we will consider special circumstances on a case-by-case basis.

2. How Refunds Work

2.1 One-Time Payments

For one-time payment plans (Lite, Starter, DFY Pack), you will receive a full refund of the purchase price if requested within 30 days.

2.2 One-Time + Recurring Plans

For plans with both one-time and recurring components (Pro, Agency):

• Within 30 days: Full refund of the one-time payment. Any recurring monthly charges already billed will also be refunded.
• After 30 days: Only the current month's recurring fee may be refunded if canceled before the next billing cycle.
• Recurring cancellation: You may cancel recurring billing at any time, but you will retain access until the end of the current billing period.

2.3 Partial Use

You can receive a full refund even if you have used the service, as long as your request is within the 30-day window. We believe in letting you truly test our platform risk-free.

3. Non-Refundable Items

The following are not eligible for refunds:

• Refund requests made after the 30-day guarantee period
• Recurring monthly charges for months already completed (beyond the current billing period)
• Third-party services or add-ons purchased separately
• Accounts suspended or terminated for violation of our Terms of Service

4. How to Request a Refund

5. Processing Time

Refund processing times:

• Approval: Within 24-48 business hours of your request
• Payment Processor: 5-10 business days to process the refund
• Bank/Credit Card: Additional 3-5 business days for funds to appear

Total estimated time: 8-15 business days from approval

6. What Happens After a Refund

6.1 Account Access

Upon refund approval, your access to AI Social 360 will be immediately terminated. You will no longer be able to use the service or access any features.

6.2 Data Retention

After a refund is processed:

• Your account will be deactivated
• Generated content and data will be retained for 30 days in case you wish to re-subscribe
• After 30 days, all data will be permanently deleted in accordance with our Privacy Policy
• You may request immediate data deletion by contacting support

6.3 Re-subscribing

If you change your mind, you can re-subscribe at any time by purchasing a new plan. If re-subscribing within 30 days of your refund, your previous data may be restored.

7. Cancellation vs. Refund

It's important to understand the difference:

8. Special Circumstances

8.1 Technical Issues

If you experience technical difficulties that prevent you from using the service, please contact support first. We will work to resolve the issue promptly. If we cannot resolve the problem, you may be eligible for a refund outside the standard policy.

8.2 Billing Errors

If you believe you were charged in error, contact us immediately. We will investigate and issue a refund if the charge was indeed incorrect.

8.3 Extended Circumstances

In rare cases involving extenuating circumstances (medical emergencies, natural disasters, etc.), we may consider refund requests beyond the 30-day window. Contact us to discuss your situation.

9. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can complicate the refund process and may result in:

• Delayed resolution
• Additional fees
• Permanent account suspension

Our 30-day money-back guarantee provides a faster, cleaner solution than chargebacks.

10. Questions and Support

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our support team:

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of AI Social 360 after changes constitutes acceptance of the modified policy.

Last Updated: January 2025